Shipping is FREE for PondValue products within the continental United States. Most packages will ship via Ground Carrier. Orders will be delivered in 6-10 business days.
If shipping to Alaska or Hawaii, please contact us for shipping rates.
Products may be returned within 30 days of purchase. Please use the contact form to request an RMA (Return Merchandise Authorization) Number. Failure to request an RMA may result in delay or rejection of return.
All returns must be clean and in original packaging. Pack you return in a box with sufficient packing materials. If you do not have these materials available, you can take your package to a UPS or FedEx Kinkos store and have them pack it for you. Write the RMA number on the outside of your return box so that it can be routed properly at our warehouse.